Privacy Policy

Last updated: October 31, 2026

Authority One Design, LLC (“Authority One,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through authorityonedesign.com, why we collect it, how we use it, and the choices available to you.

Information We Collect

When you contact us, request a website preview, subscribe to updates, or purchase a service, you may provide information such as your name, email address, phone number, business name, website address, service area, project goals, budget range, and the contents of your message. If you become a client, we may also collect the information reasonably necessary to provide and support the services you request.

Our website may also collect technical information automatically, including your IP address, browser and device information, referring pages, pages viewed, approximate location, and interactions with the website. Cookies and similar technologies may be used as described in our Cookie Policy.

How We Use Information

  • Respond to inquiries and website preview requests.
  • Evaluate project fit and prepare requested concepts, recommendations, or proposals.
  • Provide, administer, and support our services.
  • Send service-related messages and, where permitted, marketing communications.
  • Operate, secure, troubleshoot, and improve our website.
  • Measure website performance and understand how visitors use the site.
  • Comply with legal obligations and protect our rights.

Service Providers and Sharing

We may share information with service providers that help us operate our business, such as our website host, email-delivery provider, customer relationship and form tools, analytics providers, and payment processors. These providers receive information only as reasonably necessary to perform services for us. Our current tools may include Flywheel, Fluent Forms, FluentCRM, Moxie, Mailgun, Google Analytics, Google Search Console, and payment providers such as Stripe when payment links are used.

We share information with Meta for optional advertising only when you allow Marketing cookies, as described below. You can decline those cookies or change your choice through Cookie preferences. We may disclose information when required by law, to protect legal rights or safety, or as part of a business transaction involving Authority One.

Analytics and Cookies

We use cookies and similar technologies for essential website functions. Google Analytics and our optional source tracking stay off until you accept Statistics. This applies to all visitors, wherever they are located. You can decline Statistics and still use our forms and request free guides.

If you accept Statistics, we measure website visits, clicks and successful requests. We also remember campaign links and the location of a website button you clicked, so we can understand which pages and guides lead to inquiries. This source information is valid for up to 30 days after its last update. A temporary record used to count a successful request is valid for up to 10 minutes.

You can change your choice or withdraw consent through Cookie preferences. Withdrawing Statistics consent stops future optional measurement and removes our stored source information. It does not undo information already sent to Google or submitted with a request. For more details, see our Cookie Policy.

Optional Meta Advertising

If you allow Marketing cookies, we use the Meta Pixel to measure website visits and free homepage preview requests connected with our Facebook and Instagram advertising. This activity may also help us build audiences for future ads. You can decline Marketing and still use our forms and request free guides.

The Pixel sends information to Meta, the company behind Facebook and Instagram. This can include your IP address, browser and device information, the page address, the referring address, cookie identifiers and advertising click identifiers. Our custom preview-request event adds the label “Free homepage preview” and a randomly generated event identifier. We do not add your name, email address, phone number, business details, form answers or Moxie request identifier to that event. This setup does not use advanced matching, customer-list uploads or a server-side Conversions API connection.

Marketing permission is separate from Statistics and from permission to send promotional emails. You can change it through Cookie preferences. We also keep this optional Meta tracking off when your browser sends Global Privacy Control or Do Not Track. Withdrawing Marketing permission stops future Pixel activity and removes our temporary marketing receipt and the Meta cookies this website can remove. It does not undo information already sent to Meta.

Meta handles information it receives under its own policies. See Meta’s Privacy Policy and our Cookie Policy for more information.

Email Communications

We may email you about an inquiry, requested preview, active project, purchase, or other business relationship. We send promotional email only when permitted. You may unsubscribe from promotional messages using the link in the email or by contacting us. We may still send non-promotional messages necessary to respond to you or provide contracted services.

Website Assistant

Our website assistant provides automated replies about our services. Questions are processed through Cloudflare Workers AI, and we may review conversation records to improve the replies. Please avoid sharing sensitive information in the chat.

If you ask Dave to follow up, we save your name, email address, question and relevant conversation context in FluentCRM and send Dave an email notification. Permission to follow up about your inquiry does not subscribe you to marketing emails.

Conversation review records move to WordPress Trash after 30 days of inactivity and are then subject to its normal deletion cycle. Inquiry notes in FluentCRM follow the data retention practices described below.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary according to the type of information and our relationship with you.

Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain uses. You may also withdraw consent where processing relies on consent. To make a request, contact us using the information below. We may need to verify your identity before completing a request.

Data Security

We use reasonable administrative and technical safeguards intended to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, not this policy.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The updated version will be posted here with a revised “Last updated” date.

Contact Us

Authority One Design, LLC
424 Washington Ave
Wyoming, PA 18644
United States

Email: hello@authorityonedesign.com

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